Privacy Notice

Who we are

This website is operated by Multiform (Multiform), the industrial machinery cleaning division of Multiform Global. We are responsible for the personal information you submit through this site.

Information we collect

When you submit an enquiry or book a site visit, we collect the details you provide, which may include:

• Your name, job title and company name
• Email address and telephone number
• Site or premises location
• Machinery details, application and cleaning requirements
• Your preferred cleaning window, visit date and any additional message

We do not ask for or collect photographs through the enquiry form.

How we use your information

We use your information to:

• Respond to your enquiry and provide a quotation
• Arrange, confirm and manage a site visit or booking
• Prepare a scope of work before attending site
• Keep internal records of communications and jobs
• Comply with legal or regulatory obligations

We do not sell your details or share them with third parties for marketing purposes.

Legal basis for processing

We process your personal information on the basis of our legitimate interests in responding to enquiries, quoting for work and managing bookings, and where necessary to take steps before entering into a contract with you.

Cookies and tracking

This website uses necessary cookies so it can function correctly. We also use a Meta (Facebook) Pixel to understand how visitors interact with the site and to measure the effectiveness of our advertising. The pixel may collect information such as pages visited and actions taken, in line with Meta's data practices.

You can manage or disable cookies and tracking through your browser settings. For more information, see Meta's cookie guidance.

How we store and protect your data

Enquiry and booking information is stored in our secure backend database, hosted by our cloud provider, and is only accessible to authorised Multiform staff. We use appropriate technical and organisational measures to protect the information we hold.

Data retention

We keep enquiry and booking records for as long as necessary to manage the enquiry and any resulting work, and to meet legal, accounting or regulatory requirements. When information is no longer needed, it is securely deleted or anonymised.

Your rights

You have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain types of processing
• Request a copy of your information in a structured, machine-readable format

To exercise any of these rights, please contact us using the details below.

Changes to this notice

We may update this privacy notice from time to time. Any changes will be posted on this page with an updated last-updated date.

Contact us

If you have any questions about this privacy notice or how we handle your information, please contact us:

• Telephone: 01702 290290
• Email: taylor@multiformglobal.com